Refund and Return Policy

Last Updated: [04/12/2023]

Thank you for shopping with Choomantraa E-Commerce! We aim to provide you with high-quality products and an exceptional shopping experience. Please review our Refund and Return Policy below to understand our processes.

1. Returns

  • We accept returns within 7 days of the date of delivery.
  • To initiate a return, please contact our customer service team at hello@choomantraa.com to receive a return authorization.
  • Returned items must be unused, in their original packaging, and include all tags, labels, and accessories.


2. Refunds

  • Refunds will be issued once the returned items are received, inspected, and approved.
  • The refund will be processed to the original payment method used for the purchase.
  • Please allow 5-7 business days for the refund to reflect in your account.


3. Non-Returnable Items

  • a. Certain items are non-returnable, including but not limited to:
    1. Personalized or customized products.
    2. Items marked as final sale.


4. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product.
  • Provide detailed information and, if possible, include photographs of the damaged or defective item.
  • We will arrange for a replacement or offer a refund for the damaged or defective item.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., sending the wrong item).
  • We recommend using a trackable shipping method to ensure the safe return of the items.

6. Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

7. Cancellation of Orders

  • Orders may be canceled within 24 hours of purchase by contacting our customer service team.
  • Once an order has been processed and shipped, it cannot be canceled.

8. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact our customer service team at hello@choomantraa.com.