Shipping Policy

Last Updated: [04/12/2023]

Thank you for shopping with Choomantraa E-Commerce! We are committed to providing you with a seamless shopping experience. Please review our Shipping Policy to understand how we handle the shipment of your orders.

1. Order Processing Time

• Orders are typically processed within 4-7 business days after payment confirmation.
• During peak seasons or promotional periods, processing times may be extended.

2. Shipping Methods

• We offer various shipping methods, including standard, expedited, and express options.
• The available shipping methods and associated costs are displayed during the checkout process.

3. Shipping Destinations

• We currently ship in India ONLY. If your location is not included, please contact our customer service for assistance.
• Please note that some items may have shipping restrictions, and we will notify you if we are unable to ship your order.

4. Estimated Delivery Times

• Delivery times are estimates and may vary based on the shipping method, destination, and other factors.
• Once your order has been shipped, you will receive a confirmation email with tracking information.

5. Tracking Information

• You can track your order using the provided tracking number through our website or the designated courier's website.
• Please allow up to 36 hours for the tracking information to be updated.

6. Shipping Charges

• Shipping charges are calculated based on the selected shipping method and the delivery destination.
• Any applicable taxes and duties imposed by customs in the destination country are the responsibility of the customer.

7. Customs and Import Duties

• International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
• The recipient is responsible for any additional charges incurred during customs clearance.

8. Delivery Issues

• In the event of delivery issues, such as delays or lost packages, please contact our customer service team for assistance.
• We will work with our shipping partners to resolve any delivery problems promptly.

9. Returns Due to Non-Delivery

• If an order is returned to us due to non-delivery (e.g., incorrect address provided), the customer may be responsible for additional shipping charges.

10. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact our customer service team at hello@choomantraa.com.